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Structured Data Metrics

Feature Request

Add the ability to filter calls and display analytics based on structured data outputs. For example, if I have a success evaluation that returns a boolean pass/fail, allow me to filter calls by this value and show a chart that measures this in analytics. If this metric is tied to a conversion event, such as an appointment booking, I can quickly calculate the number of conversions, conversion rate, etc. These types of metrics are often how end clients calculate ROI, so it is very valuable.

Posted by Nathan Canning ·
2 comments

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Comments2

  • voiceaiwrapper

    Team•

    Aug 26, 2025

    Sure, we will review the feasibility of this request by end of September. The hard part on our side is to make sure this is scalable across all providers (e.g. not limited to Vapi). We will update you once we have some clarity.

    • Nathan Canning

      •

      Sep 11, 2025

      Your competitor, Chat-Dash, has a custom charting feature that lets users create their own chart based on any metric in the system, including custom variables (headers in the lead csv) and structured data passed by the provider in the end-of-call report. This helps cover the gap between standard usage metrics (calls, minutes, etc) and the performance metrics that matter to businesses, i.e. our end clients. We could create custom charting for each client specific to their business and cover every use case with one flexible feature. Massive value add if you ask me.