Account Limits and Retention

Learn how limits and retention periods work

How Campaign Cleanup WorksCampaigns that sit unused for a long time are marked for cleanup and, after a 30-day grace period with email warnings and a postpone option, deleted. A campaign is only deleted after roughly 60 or more days of total silence, and a single touch at any point saves it. This guide explains exactly when a campaign is marked, how to rescue it, and what gets removed.
Fair Usage Policy: Calls, Lead Storage, and Abuse PreventionVoiceAIWrapper applies fair usage limits to calling volume and lead storage on every plan. The limits exist to prevent abuse, keep the platform stable for every agency, and keep your clients' data safe. If your account exceeds a limit, we notify you. After three repeated breaches, we restrict the account until usage is adjusted or the plan is upgraded.